ChatGPT
A general assistant. Not tailored to legal workflows: no playbooks, no review queue, no contract records.
OpenAI's general-purpose assistant, sold to organisations as ChatGPT Business and Enterprise. It drafts, summarises and answers questions over whatever a user pastes in, one conversation at a time.
Strengths
- Good for first drafts, summaries and plain-English rewrites.
- Familiar to most people in the business already.
- Business and Enterprise plans are reported to exclude data from training by default.
Where it falls short
- Not a legal product: OpenAI has no legal-specific offering.
- Not suited to in-house intake: it answers whoever asks, but doesn't pick up, route or track the team's requests.
- No shared playbook: each user supplies their own standard, in each conversation.
- Unreliable on authority: courts on both sides of the Atlantic have dealt with fictitious citations from general models.
- Best for
- Anyone who wants a general writing assistant, and has a lawyer to check every word.
